Job Information
Lineage Logistics Bilingual Customer Care Representative in Delta, British Columbia
Applicant must be Bilingual, work shift: 9am-5pm MST. Hybrid - (Monday and Friday from home)
We are a growing organization and currently looking for a passionate and motivated Customer Care Representative to join our winning team.
Employment Type: Full Time
Shift: Monday to Friday 9am to 5pm, Hybrid
Reports To: Supervisor, Customer Service
Office/Facility: Delta, BC,
POSITION SUMMARY
The Customer Care Representative plays a critical role on the front line and is responsible for activities such as receiving and entering customer orders, answering phone calls, tracing shipments and responding to inquiries in a prompt and courteous manner. The Customer Care Representative works closely with all customers, ensuring timely updates of any delays are communicated effectively and professionally in order to achieve customer requirements. The Customer Care Representative also works closely with the operations teams and other support teams to ensure effective communication.
KEY RESPONSIBILITIES
Process and input all customer orders with accuracy and checking all orders for special requests.
Co-ordinate/communicate special shipping requests with appropriate operations and support teams.
Trace orders as required and notify customers of activity regarding their product.
Ensure proper invoicing of accounts by accurately inputting information and any appropriate accessorial charges.
Review reports concerning customer service activities, billing information or operational activities.
Respond to all inquiries and report any customer feedback to the Supervisor
Handle customer complaints by providing information and solutions within a timely manner
Provides the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
Reviews trips/shipment ETA’s to ensure customer needs are met with regards to pickups and deliveries
Collaborates effectively with all team members in Transportation, Warehousing, Support teams and Terminal operations to achieve daily objectives.
Liaises with Customers regarding requests or inquiries as well as collecting all data necessary and inputting into system.
Follow up/review of any current pick up or delivery issues and communicating effectively with customer.
Process revisions from customers in a prompt and detailed manner
Ensures customer specific processes are followed for any exceptions or customer portal requirements
Review additional charges to customers as required to ensure all charges are correct and being captured.
Performs other duties as assigned in accordance with the company vision, mission, strategy and culture.
KEY REQUIREMENTS
2+ years of experience in a customer service role in a logistics, transportation or warehouse environment
College diploma and/or University degree required and post-secondary education in Business, Warehousing Transportation, Operations Management, or related field an asset
Training or post-secondary courses in Customer Service an asset
Personally demonstrates that external (or internal) customers are a high priority.
Skilled at providing exceptional service over the phone and email. Demonstrates a positive and professional attitude
Identifies customer needs and expectations and responds to them in a timely and effective manner.
Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquiries about customer satisfaction with products or services.
Prioritizes work flow to ensure deadlines are met in a fast-paced environment. Adapts to shifting priorities.
Detail-oriented with a high level of accuracy.
Possesses strong problem solving and organizational skills
Works effectively as part of a team.
Proficient in Microsoft Office with an emphasis on Word, Excel and Outlook.
Experience with TruckMate is an asset
Pay Range:$19.81 - $30.95
Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.
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Not sure which role is right for you? Let us do the work! Share your contact information and a resume or CV. A member of our recruiting team will reach out to you to explore roles we think could be a good match.
At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world.
Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day.
Working at Lineage is not just a job – it’s an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain.
If you are having trouble applying, contact our Human Resources team here: Contact Us | Lineage Logistics (https://www.lineagelogistics.com/contact-us)
At Lineage Logistics, helping to feed the world is more than a job – it’s a purpose we live every day. Lineage is one of the world’s leading temperature-controlled logistics companies. Driven by our core values, we’re reimagining the global food supply chain.
Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company’s leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company’s annual list of the World’s Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide.
As part of the Lineage family, you’ll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.